MAVA Members

Access dozens of surveys, reports, trainings and data that support your work in the Members Only section, under Links & Learnings. 

Not a MAVA Member?

We have a few general resources below for you to learn more about volunteer management. Consider becoming a MAVA Member... you'll have access to our Members Only section - local jobs, reports, national data, free trainings, sector news, networking rosters, meeting material, and more.


The statewide organization, we are North Carolina's only statewide professional association for ALL volunteer managers. Our members range from those serving in 501(c)3 nonprofit organizations, to those employed in local and state government, to individuals in the for-profit sector and everyone else in between. Our members come from all walks of life, but share a similar passion and dedication to the field of volunteer management.

Professional Certification

The goals of the program are to raise standards, increase knowledge, and improve performance of volunteer administrators in North Carolina. The program provides a means to document competency and signify excellence in the practice of managing volunteer programs. The designation CAVNC, indicating a Certified Administrator of Volunteers in North Carolina, helps employers identify the most qualified and committed professionals.


Click here for more details!​



Newsletter #62

October - November 2020

Please recommend this e-mail newsletter to anyone who is interested in volunteer engagement leadership and management.  If this newsletter was forwarded to you and you'd like to receive your own personal issue each month, please subscribe to receive future issues for free.

Welcome... always to the latest issue of our newsletter.

We're now over six months into the global Covid-19 pandemic and the world has changed forever. Volunteering has not been immune to this change. We've seen untold numbers of volunteers have to stop what they were doing, just as hundreds of thousands stepped up and helped during the lockdown. We've seen a slow and gradual return of volunteers as the economy re-opened, only for that to be imperiled again by the (as I write) proposed local lockdowns and tightening restrictions in the face of the predicted second wave.

Whatever your views on the pandemic and how it's been handled, it's clear we are in this for the long-haul.

My own view is that we gained something as a nation when we changed from being an economy to being much more of a society on 23 March. The outpouring of help, community spirit and kindness that marked those long spring weeks shone a light on the best that we can be. That seems to have been lost when the economy re-started, as the desire to shop, eat out, go to the pub and take a holiday overtook our concern for other people.

As we move to the end of the year I hope that when we look back we don't just write off 2020 as a year to forget. I hope we remember the good we saw in communities across the country and seek to build that into our future, rather than sacrifice it in the name of economic recovery and the pursuit of ever-higher GDP.

I hope you find the information in this latest newsletter helpful. I strive to include something for everyone and your thoughts on what's good and what needs improving are always welcome - I would love to hear your feedback.

Until next time.








Follow Rob on TwitterInstagramFacebook, Linkedin and Wordpress (blog).

Heritage Volunteering Group statement on sector job losses
The Heritage Volunteering Group (HVG) has issued a statement in solidarity with those working in the UK heritage sector who face redundancy as the economic impacts of the pandemic hit home. With government support through schemes like the Coronavirus Job Retention programme, HVG wanted to pre-empt the possibility of management decisions being made that risk the reputation of volunteering. As their statement says:

"We know that job displacement by volunteers is not the answer and we do not endorse ill-considered and rushed decisions to bring in volunteers as a cost-saving measure. Volunteering in the sector is a powerful and transformational force when volunteers are managed by experienced Volunteer Managers who deploy them effectively. They can help operationally and strategically, without posing a threat to paid jobs, and in ways that help retain paid positions. We stand in solidarity with the sector’s wider workforce and believe in the power of volunteering to help build a brighter future for all of us."

It is encouraging to see a network of leaders of volunteer engagement taking a proactive stance on this issue in the face of what could be a difficult few months for organisations, employers and staff. HVG's statement also references the

"Open Letter to Senior Managers & Boards of Volunteer Involving & Deploying Organisations in all Sectors" that we highlighted in our last newsletter, as well as providing links to helpful resources for anyone facing the challenges of volunteer redeployment in light of budget cuts.

You can read the full HVG statement and access the resources on the homepage of their website.

How to handle cuts and change
In light of the Heritage Volunteering Group statement, we wanted to remind you of a resource we published recently that may be of some help.

During May and June we published a series of articles on our blog that were loosely themed around helping leaders of volunteer engagement deal with the impact of funding cuts in their organisations. We explored the important role of Volunteer Managers, the thorny issue of job substitution, how to redesign work for volunteers when staff roles are being cut or reassigned, and engaging with unions.

These articles have now been collated into one handy resource - a free eBook called “Cuts and Change". The ebook is there to help leaders of volunteer engagement: think about their roles in the Covid-19 ‘new normal’; reflect on how they are more important than ever to their organisations, and consider some of the complexities of deploying a different mix of paid staff and volunteers to meet organisational goals.

“Cuts and Change" is available to anyone and can be shared widely with networks, peer groups and colleagues.  Get your copy of "Cuts and Change" here.

AVM conference 2020

This year's Association of Volunteer Managers conference is being held online in October. The annual gathering of over two hundred leaders of volunteer engagement cannot happen as usual for obvious reasons so the organisation team have changed their approach. 

The 2020 conference will be held across two mornings – Wednesday 21 and Thursday 22 October. On each day there will be a keynote speaker with a Q&A, eight workshops to choose from on a variety of themes, and a panel session at the end of each morning 

AVM realise the opportunities to network and chat to other leaders of volunteering from across a variety of sectors and organisations are more limited online, so will be using Zoom meeting, which allows you to chat with one another. They will also be hosting two optional ‘cuppa and a chat’ sessions, on the afternoons of both days, for more networking, and to reflect on what participants hear during the morning.

To secure your place at this year's conference please book online now.


Two resources on inclusive volunteerism
Our American colleague Tobi Johnson has been turning out at least two articles a week in recent months exploring a whole range of issues relevant to anyone working with volunteers. In August these included two pieces focusing on inclusion and they are well worth a read.

Inclusive Volunteerism: What You Can Do Right Now to Be A Better Champion
"You might wonder if you are the right person to lead such an effort. You may distrust your organization’s ability actually embrace the real changes needed. You may worry that you will set others up to fail or cause more harm than good.  You may be discouraged by past attempts that didn’t go as well as you hoped. You may wonder how you can add one more initiative to an already overflowing plate. You may question your own abilities to facilitate a difficult organizational transformation, fraught with potential conflict. But I can assure you that you can inspire change with your individual and collective action. And as a leader of volunteers, you have not only the right, but the responsibility to do so."

A Guide to Promoting Inclusive Volunteering: It’s About Power People 
"In today’s hectic, chaotic, and distracted world – fueled by systemic racism, insidious in its talent to infiltrate nearly every institution in society – it takes a determined person to stop, pay attention, and reach deep. But, reach deep we must. Because racism is happening right in front of our eyes, inside our organizations, and in how we lead volunteers."

Covid-19 thinking around volunteering
July and August saw a few articles being published about the impact of the global pandemic on volunteering here in the UK. Whilst it will take months, if not years, for solid research to filter through that paints a clear picture of the long-term impact Covid-19 will have on volunteer engagement, we know that changes are happening right now. Changes that we need to be aware of adapting to well before the research that proves those changes is available.

The following links will take you to some of the most relevant and interesting perspectives we have come across recently:

In the last couple of months, we have developed a short (two hour) training workshop, 'Preparing for the future of volunteer management after COVID-19' which we have been delivering with clients here and overseas. If you'd like us to work with you to help you adapt to the pandemic affected reality of volunteering then please get in touch.

Where Rob will be next
The short answer is, where he has been for the last six months - at home!

As we go to press Rob should have been in Australia but the pandemic put pay to that, as well as all his work travel plans for 2020. He is, however, at various different online events in coming weeks and it'd be great to see you there. These include:


What we've been saying recently 


We're posting new content on our blog every fortnight. Recent articles include:

We'd love to hear what you think in regard to these articles so please do consider leaving a comment on one or both of the blog posts. You can also follow our blog on Wordpress to make sure you never miss an article.


Helping you through the pandemic

Since March we have been working with clients to deliver training and consulting online. This going to be the reality until society learns to love with Covid-19, social distancing rules are eased and people can, once again, congregate together for events, training and conferences.

Our website outlines some of the ways we can help. You can also download a summary of sessions we regularly run along with pricing information and testimonials

Whether you are looking for trainingconsultancy or event speakercontact us now to discuss your needs.

What we've been reading

As a bonus this month we have two book recommendations for you, both focused on leadership and creativity and highly relevant to anyone leading volunteer engagement:

And finally...
A top tip from our friends at Just Smart Thinking:

Mental strength is your mind’s ability to keep working

towards your goals regardless of the obstacles that

stand in your way. Mental strength is also a set of skills

that you can develop with practice. With each

constructive decision you make, managing your feelings

and thoughts becomes more automatic. 

Try developing habits that will bring you greater success and peace of mind. 

Top three tips for looking after your mental strength. 

  • Follow your curiosity

  • Develop a positive stress management habit

  • Be kind, to yourself


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